Jacqueline Payne, DO

Specialty: Family Medicine

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Advocate Medical Group

4001 Vollmer Road

Olympia Fields, IL 60461

Get directions

Office: 708-481-8883

Fax: 708-481-2917

Meet Jacqueline Payne, DO

About me

  • DiabetesHypertensionPap TestPatient EducationPreventive MedicineSchool Physicals
  • https://www.advocatehealth.com



  • Midwestern University Chicago College Of Osteopathic Medicine
  • Midwestern University Chicago College Of Osteopathic Medicine
  • Midwestern University Chicago College Of Osteopathic Medicine

Board certifications

  • Family Medicine

Hospital affiliations

  • Advocate South Suburban Hospital

Insurance accepted

  • AAH Preferred – Team Member Plan
  • AAH Select – Team Member Plan
  • AARP Medicare Advantage Access HMO
  • Aetna Better Health Premier Plan MMAI
  • Aetna Coventry (Aetna Medicare) HMO
  • Aetna EPO
  • Aetna HMO
  • Aetna Managed Choice (MC) POS
  • Aetna Medicare HMO
  • Aetna Medicare POS
  • Aetna Medicare PPO
  • Aetna Medicare Value Plan PPO
  • Aetna NAP - PPO
  • Aetna Open Choice PPO
  • Aetna POS
  • Aetna Premier Care Network
  • Aetna Select
  • Aetna Signature Administrators PPO
  • Aetna State of Illinois HMO
  • Aetna State of Illinois Open Access Plus
  • Aetna State of Illinois PPO
  • Aetna Value Performance Network
  • Beech Street Network PPO
  • Benefit Plan Administrators (BPA)
  • Benefits Services and Systems, Inc
  • Blue Advantage HMO
  • Blue Cross Community FHP
  • Blue Cross Community ICP
  • Blue Cross Community MMAI
  • Blue Cross HMO Illinois
  • Blue Cross Med Select PPO
  • Blue Cross Medicare Advantage HMO
  • Blue Cross Medicare Advantage HMO-POS
  • Blue Cross Medicare Advantage PFFS
  • Blue Cross Medicare Advantage PPO
  • Blue Cross Medicare Supplement PPO
  • Blue Medicare Advocate Health HMO
  • Blue Precision HMO
  • BlueCare Direct
  • Cigna APWU Health Plan Open Access Plus
  • Cigna EPO
  • Cigna Health Partners POS
  • Cigna Healthspring True Choice PPO
  • Cigna HMO
  • Cigna NALC Health Benefits Plan
  • Cigna Open Access Plus
  • Cigna Open Access POS
  • Cigna POS
  • Cigna PPO
  • Cigna-HealthSpring Medicare Advantage HMO
  • Cofinity PPO
  • Coventry / FirstHealth
  • Coventry Health Care HMO
  • Coventry Health Care Open Access POS
  • Coventry Health Care POS
  • Coventry Health Care PPO
  • First Health Network PPO
  • FirstHealth / Coventry Personal Care
  • Galaxy Health Network PPO
  • Great West Healthcare - Cigna EPO
  • Great West Healthcare - Cigna PPO
  • HealthLink PPO
  • HealthSmart Preferred PPO
  • HST Care Connect EPO
  • HST Care Connect PPO
  • Humana Choice POS
  • Humana Community Select HMO
  • Humana HMO
  • Humana Illinois CCN HMO
  • Humana Medicare Advantage HMO
  • Humana Medicare Choice PPO
  • Humana Medicare Gold Plus HMO
  • Humana Medicare Supplement Plan
  • Humana MMAI
  • Humana National HMO
  • Humana National POS
  • Humana National POS - Open Access
  • Humana POS
  • Humana PPO
  • Medicare
  • Meridian
  • Meridian MMAI
  • MultiPlan PPO
  • SEIU – Local 4 HMO
  • SEIU – Local 4 PPO
  • Tricare Prime
  • UFCW Local 1546 Health and Welfare Fund (UMC)
  • UHC / AARP Medicare Advantage Value HMO - POS
  • UHC / AARP Medicare Complete HMO
  • UHC / AARP Medicare Complete Plan 1 HMO
  • UHC / AARP Medicare Complete Plan 2 HMO
  • UHC / AARP Medicare Supplement
  • UHC National Railway Carriers & United Transportation Union Health and Welfare
  • UHC Railroad Employees National Health & Welfare Plan
  • UHC/ AARP Medicare Advantage Choice PPO
  • UniCare PPO
  • Union Health Services, Inc.
  • Union Medical Care PPO
  • United Health One Golden Rule
  • United Healthcare Charter HMO
  • United Healthcare Choice Plus PPO
  • United Healthcare Choice PPO
  • United Healthcare Core PPO
  • United Healthcare Group Medicare Advantage PPO
  • United Healthcare Indemnity
  • United Healthcare Medica
  • United Healthcare Medicare Complete Assure PPO
  • United Healthcare Navigate HMO
  • United Healthcare NexusACO OA
  • United Healthcare NexusACO R
  • United Healthcare Options PPO
  • United Healthcare Oxford
  • Wellcare Health Plans HMO

Ratings and reviews

Overall rating

based on 548 patient ratings.


July 24, 2020 10:05 AM

This was a virtual due to COVID-19. It was thoughtful & thorough & every area of concern was covered including my future visit to a specialist. I was very satisfied.

July 24, 2020 10:05 AM

Good experience, excellent care provided to me.

July 20, 2020 10:33 AM

This was a visit by phone & it is always good to have a chat with my favorite dr. She is one wise woman MD.

July 6, 2020 6:18 PM

always a wonderful visit with Dr, Payne. She is very great to talk to and understands and answers all questions. She is very kind.

July 6, 2020 6:18 PM

Dr. Payne is the best.

July 6, 2020 3:23 PM


July 6, 2020 1:38 PM

there is always a long wait to see her, but I find that she is very thorough and explains everything well, and this is the most important thing to me.

July 5, 2020 10:01 PM

Dr. Payne was very pleasant and through

July 4, 2020 4:12 PM

Provider was thorough and addressed the issues and concerns I had regarding my health.

July 4, 2020 8:24 AM

i was referred to her by a co-worker. she was very good. i felt really comfortable speaking with her being that was my very first time seeing her. she acknowledged to me that she looked over my medical record, to get an ideal of my medical history. she set down & did'nt rush to talk to me and I really liked that.

June 30, 2020 1:26 PM

Very effective with helping me through COVID-19 experience & back to work.

June 26, 2020 11:22 AM

Due to COVID-19 regulations, my visit, was via telephone. Throughout this call from check in to discussion with my provider.. It was informative professional and helpful.

June 24, 2020 9:48 AM

My visits with Dr. Payne have always been satisfactory. She never rushes thru her time spent with me. I always feel satisfied. And I would recommend her to my friends.

June 23, 2020 12:46 PM

Dr. Payne gives great care, listens beyond the words. The quick release of the knot in my back was an unexpected bonus!

June 23, 2020 12:46 PM

The time spent waiting in nearly every step of the procedure to see the doctor is ridiculous to the point of disrespectful to the patients. "Get here 15 minutes early" to wait an additional 90 minutes before being seen means you need more staff or fewer appointments. Time of day doesn't matter in my experience. Lab is quick, though.

June 23, 2020 9:19 AM

This was a virtual visit via ZOOM with Dr. Payne. I am very pleased with her services.

June 22, 2020 3:27 PM

I have been with freestyle test strips for 2 weeks now because Dr. Payne haven't filled out the medicare compliance form that I have been calling leaving messages for her to do so! I was wondering if I could change doctor! I would love to have Dr. X! thank you. i am so disappointed in Dr. Payne

June 22, 2020 10:03 AM

Unprofessional, I had to call provider several times to obtain lab results that were ordered for my child.

June 16, 2020 4:07 PM

wait time is too long

June 10, 2020 8:52 PM

technican,nurse did an excellent job

May 18, 2020 4:49 PM

Overall satisfied.

May 9, 2020 11:14 AM

my experience was professional and very helpful.

May 9, 2020 11:14 AM


May 4, 2020 2:36 PM

Dr. Payne gave excellent experience care and concern during these visits

May 4, 2020 2:36 PM

the zoom process was convenient but the wait time was extremely high

May 1, 2020 9:08 AM

I had to wait over hour past my schedule time to speak to my primary physician.

April 30, 2020 8:32 PM

Dr. Payne is always professional with a upbeat demeanor.

April 30, 2020 8:32 PM

I enjoy my visits with Dr. Payne. She is an excellent doctor.

April 11, 2020 2:29 AM

I had a video visit with my provider and everything went well.

April 11, 2020 2:29 AM

my experience was good.

April 8, 2020 12:53 AM

We did a Phone visit due to the Covid pandemic The receptionist was extremely courteous

April 8, 2020 12:53 AM

Dr. Payne was easy to talk with, she listened to my concerns.

March 31, 2020 9:02 AM

I've always felt comfortable as one of Dr. Payne's patients, but lately she seems overtaxed and doesn't seem to do as thorough an examination as she once did. Also, it takes a much longer to get an appointment to see her when I feel like I need a doctor.

March 31, 2020 9:02 AM

I'm happy my wait time was withing 15 minutes of my arrival. My previous wait times are well over one hour.

March 29, 2020 2:17 AM

lt was another great visit. Thank you

March 28, 2020 8:34 AM

Dr. Payne is always an outstanding physician! She is brilliant and personable at the same time.

March 28, 2020 8:34 AM

There was a very disruptive patient at the clinic when I came in for my visit in Olympia Fields. The nurses and Dr. X came out to care for this patient and were absolutely outstanding! There was a nurse that was so kind and loving in caring for this patient. There were also others that were there to calm him down and take his vitals and get him the care that he needed right away. They respected the patient even though he was boisterous and cursed loudly; I applaud the staff for their professionalism and compassionate behavior!

March 24, 2020 11:41 AM

Dr.Payne is wonderful & caring person, I just Love her & would definitely recommend her to anyone looking for a doctor they can truly trust She is Awesome!

March 24, 2020 11:41 AM

She is a doctor that stops & listens to her patients needs & gives excellent advice

March 21, 2020 7:43 PM

I like my new provider so far

March 21, 2020 7:43 PM


March 11, 2020 7:33 AM

This was a routine follow-up. Nothing special needed. Dr. Payne is my doctor by choice. I am confident in her ability.

March 9, 2020 5:51 PM

I'm a new patient with this Dr I have no complaints at all and very pleasant

March 9, 2020 5:51 PM

I like her

March 2, 2020 3:12 PM

Service was quick and Dr seemed knowledgeable. I got everything I needed she was just a little abrupt/blunt. I would definitely see her again if I need something ASAP because she did everything I needed but I don't know if I will begin seeing her as my PCP. Only complaint was they weigh you in a public hallway. would have preferred a more private area but it wasn't a huge deal.

February 18, 2020 3:00 PM

I felt very satisfied after my appointment with Dr. Payne.

February 18, 2020 12:16 PM

There have been times when I go to the doctor and been told that the doctor has 2 patients before me, but if I have an appointment I expect to be seen on time, because I am told to be there on time I expect my appointment to be on time. One time I sat in the room 2 hrs.

February 18, 2020 9:36 AM

Running 1 hour behind. However. once in exam room gave me her full attention

February 17, 2020 5:02 PM

I always look forward to talking with Dr j Payne because she takes her time and gives you an answer to any concern you may or may not have

February 17, 2020 5:02 PM

always good EXPERIENCE!!

February 16, 2020 4:08 PM


February 14, 2020 10:16 AM

The primary doctor needs more time to interact with the patients. My experience was great but a little hurried during some visits.

February 3, 2020 2:29 PM

waited over an 1 1/2 before seeing the doctor. Had a painful pap smear. will return to my obgy for next test

February 3, 2020 2:29 PM

For last few years I have had to wait at least an hour or more before seeing doctor

February 1, 2020 1:45 PM

Late this provider is always 1.5 hours past my appointment time and this is a lack of respect for people time.

February 1, 2020 1:45 PM


January 28, 2020 5:33 AM

Long lines at the door to sign in.

January 27, 2020 11:57 AM

I'm blessed to have Dr. Payne as my provider.

January 27, 2020 11:57 AM

Waited over an hour in the waiting room!

January 27, 2020 11:57 AM

Waited over 30 minutes in the exam room!

January 25, 2020 8:43 PM

Thanks Dr Payne

January 22, 2020 1:07 AM

I love my doctor she is down to earth and I can talk to her about anything

January 22, 2020 1:07 AM

I have good experience with this doctor she only been my doctor since July of last year but it seem like I know her for years I finally found a doctor that cars

January 21, 2020 7:03 PM

Dr. Payne is an excellent physician. She makes me feel comfortable to share concerns about my health . I value her advice. She also establishes health goals and wats to obtain accomplishments.

January 21, 2020 7:03 PM

Dr. Payne shared a personal story with me and encouraged me to swim!! It was "I can do this" story!!

January 18, 2020 8:11 AM

I positively love Dr. Jaqueline Payne, she takes the time to inform you of precisely what's going on with you & she let's you know your options whether you choose yay or any to whatever it is. She keeps things real & educates you.

January 18, 2020 8:11 AM

I had the best experience with her & I look forward to appointment's.

January 14, 2020 9:04 PM

I sat in the exam for over an one hour after my appointment time for a doctor to examine me for about 20 minutes.

January 6, 2020 3:13 PM

excellent as usual

January 6, 2020 3:13 PM

very good experience, it always is

January 4, 2020 6:07 PM

My experience with my Provider was Very Satisfying

January 3, 2020 1:07 PM

This was a great visit. Dr. Payne took the time to address all of my issues and made sure I was satisfied with the visit and confirmed that all of my needs were met.

January 3, 2020 1:07 PM

Dr. Payne is an excellent doctor. She spent the time necessary to hear me thoroughly and accurately assess my needs. Dr. Payne is extremely helpful, knowledgeable, and patient. She demonstrates extreme compassion, concern, and respect for patients and their well being. Dr. Payne is very observant and demonstrates in depth knowledge of patient history.

December 23, 2019 3:53 PM

very good easy to talk to.

December 23, 2019 1:31 PM

Dr Payne seems to care and listens to all your concerns

December 23, 2019 1:31 PM

the waiting time was terrible. I waited for an hour and a half before I was seen.

December 18, 2019 12:06 PM

It was a long wait!!!

December 12, 2019 1:11 PM

The service was excellent. I have no complaints.

December 12, 2019 1:11 PM

I have had no bad experiences, only good.

December 9, 2019 1:41 PM

She was uninterested in my opinion or feelings.

December 9, 2019 1:26 PM

I feel like she is a good doctor for me, but her wait times can be long.

December 2, 2019 9:33 PM

Wait was nearly 2 HOURS!! Zero acknowledgment for the inconvenience. RIDICULOUS and OUTRAGEOUS!!

December 2, 2019 6:14 PM

The visit was excellent, except the wait time. I arrived at 3:45 pm for a 4:15 pm appointment; however, I did not get into an exam room until 5:43 pm. This was a bit disturbing....

November 21, 2019 1:47 PM

Sine the Hispanic male in front of me seemed to have several questions or concerns. The receptionist sought out a Hispanic worker to talk to him while she allowed me to check in - that was very thoughtful of her.

November 18, 2019 11:00 PM

Dr. Jacqueline Payne is an outstanding, detail minded and caring physician. She has been my doctor for many years and she is very consistent in trying to ensure my best health and well being. I highly recommend her in her practice as a doctor.

November 18, 2019 11:00 PM

Every visit with Dr. Jacqueline Payne verifies that my health and wellbeing are of the utmost importance to her. She ALWAYS treats me like an individual. She explains the importance of required test and immunization for my age group and then follows up with detailed explanation of the test results.

November 14, 2019 8:20 AM

Very good with her.

November 14, 2019 8:20 AM

Just need more time with the provider to answer more questions about my health.

November 11, 2019 9:09 PM

I have been seeing Dr. Payne for many years. She is always thorough, spends enough time and answers all questions.

November 8, 2019 11:00 PM


November 8, 2019 11:00 PM


November 7, 2019 11:00 PM

Usually always goes well . Never in a rush . Able to discuss any issues.

November 7, 2019 11:00 PM

Always a good experience.

November 3, 2019 6:00 PM

I felt that doctor listen & heard me.

November 3, 2019 6:00 PM

I was seen nearly 2 hours after my scheduled appointment time. I saw more of the nurse who took my vitals than the doctor. I met with the doctor for under 15 minutes, and it didn't seem as though she wanted to my pelvic exam as she continued to say I didn't need a papsmear. She renewed a prescription for the name brand version of a medication I took and sent it to the wrong pharmacy. Neither the medication or pharmacy are in my network and not covered. The office was closing after my appointment and I spent the following weekend trying to reach someone at the office to clear up the medication and. pharmacy issues. Also, my test came back. I received no follow up from the physician office regarding the test results, but instead a call from pharmacy telling my medication for what was diagnosed was ready for pickup.

October 27, 2019 7:00 PM

My appointments with Dr. Payne is like visiting a relative. She has the best personality, she's easy to talk to and I always look forward to my visits. In my opinion, she is the best!

October 17, 2019 7:00 PM

My experience was god; my concerns and questions were answered in a respectful and meaningful way.

October 14, 2019 7:00 PM

Waiting time could be lest.

September 22, 2019 7:00 PM

the wait time in the doctor's room was 45 minutes.

September 22, 2019 7:00 PM

Dr. J. Payne always listens to my concerns and always gives great medical advice.

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